IT Solutions

A Friendly Systems BLOG
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There are several reasons for this:

  • You need the latest update
  • You got the latest update and your access code was changed
  • Your access code is corrupt and need to reset it

If you cannot simply reset your access code try the procedure again by right clicking on GOTOMYPC near the clock and select “Change Access Code”.  Instead of entering a new code here click “forgot your access code”  you will be prompted for your old code and then enter a new code twice.

If you still are having trouble and getting errors when launching or errors connecting remotely then you may need to re-install the program.

and…there is always tech support at 888-259-3826

www.gotomypc.com

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As I am sure you are well aware that Microsoft has removed this capability for security reasons on all current shipments of SBS server.  However, there is a way around it:

  • Start>Run>GPEDIT.msc
  • Click Computer Configuration
  • Click Windows Settings
  • Click Security Settings
  • Click Local Policies
  • Click user Rights Assignments
  • You will see the object in the right window pane titled “Allow log on through Terminal Services”
  • Right click that object and select properties
  • Allow everyone
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This has been driving me nuts.  I use Word 2003 and Word 2007.  They finally got it right in 2007 as its fairly simple to fix.  Your typing along and hit return and forgot to hold down the SHIFT key so you get a double carriage return.  Back space and try it again with the SHIFT…  Gets annoying after a while.

In Word 2007 all you need to do is click the Line Spacing Tool that looks like an icon with an UP and DOWN arrow and four horizontal lines to the right.  Simply hit that and click REMOVE SPACE AFTER PARAGRAPH.

In Word 2003 it takes a little more work.  You need to click on the same icon and click MORE.  Look at the section titled Spacing.  Set the Before value to 0″pt as well as After to 0″pt.  Click the drop box for Line Spacing and select Multiple and set the value to 1.  Make sure to hit save so that the setting stick after you close and re-open the document.

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I have seen a lot of great suggestions for resolving this issue and I will show those below, however if none of these work this is one simple solution….remove and re-install the print driver.  If you think about the amount of time it takes to try all of these other suggestions (as much fun as they are) you may just save yourself some time and a headache by just doing the re-install.

Suggestions:

    • Open print queue, select job (right click) cancel job.  Or click File and cancel all jobs
    • Restart PC
    • Restart Printer
    • Pull Power off Printer for a minute and reconnect
    • Right Click My Computer, click Manage, expand Services and Applications, click Services, find Print Spooler (Right Click) Stop Service then restart service or click restart.  May need to log off and log on again from your session.
    • Go to c:\windows\system32\spool\printers and delete the files there that represent the print job.

      *On this occasion everything here had been attempted with no success.  These normally work.  I had to remove the printer and re-install it.  It would probably be a good idea to restart the PC after the removal before re-installing just in case.

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      Change value in the registry:
      HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion

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      Switching to DOMAIN From WORKGROUP:

      1. Add domain account to local admin group
      2. Change ownership permissions on C drive to domain account
      3. Make sure domain profile has been created by logging in one time.
      4. Move or copy data from MyDocs to Domain profile.
      5. Setup Exchange on Domain profile and verify you can get to all docs and different areas of C drive.
      6. Verify printers
      7. Verify web access
      8. Verify mapped shares
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      Malwarebytes does not have a resident component in the free version.  However, you can run the following command lines to update and scan your computer.  I have these running as nightly scheduled tasks.  The first updates the program.  The second runs the scan; if it does not find anything it terminates.  The … is the path to where you have installed the program:

      …MBAM.exe /runupdate

      …MBAM.exe /quickscanterminate

      Here is the same command line information for Spybot:

      “C:\Program Files\Spybot – Search & Destroy\SDUpdate.exe”  /autoupdate /autoclose

      “C:\Program Files\Spybot – Search & Destroy\SpybotSD.exe” /AUTOCHECK /AUTOFIX /AUTOCLOSE

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      Excerpt from MS Knowledgebase article:

      http://support.microsoft.com/kb/304897

      How to test for relay

      You can test your SMTP server to determine if it is configured to relay e-mail messages. In the following examples, relay tests 1 through 5 are not accepted by the SMTP server and are immediately rejected. Tests 6 and 7 are accepted by the STMP server, but the e-mail message is not relayed and the server eventually generates an NDR (Non Delivery Report).

      To run the following relay tests, first start a Telnet session and connect to port 25 on your SMTP server:

      1. Start a command prompt.
      2. Type telnet ServerName 25, where ServerName is the SMTP server name or IP address and 25 is the port number, and then press ENTER.
      3. Type EHLO, and then press ENTER.

      Relay test 1

      This is the standard test for SMTP relay. An SMTP client must not be permitted to relay in this manner unless the administrator has specifically permitted it, or unless the client first authenticates. To do this test, follow these steps:

      1. At the Telnet session prompt, type RSET.The telnet session responds with text that is similar to the following:

      250 2.0.0 Resetting

      1. Type MAIL FROM:UserName@DomainName.tld, where UserName is the name of the user, DomainName is the name of the domain, and tld is the top level domain such as .com or .net.The telnet session responds with text that is similar to the following:

      250 2.1.0 UserName@DomainName.tld….Sender OK

      1. Type RCPT TO:RecipientName@DomainName.tld, where RecipientName is the e-mail address of the recipient.The telnet session responds with text that is similar to the following:

      550 5.7.1 Unable to relay for RecipientName@ DomainName.tld

      Relay test 2

      This test is almost the same as relay test 1, but the sender is a local user instead of a user in a remote domain. Because FROM addresses are generally used to gain unauthorized access to a system, the server must not relay the e-mail message. To do this test, follow these steps:

      1. At the Telnet session prompt, type RSET.The telnet session responds with text that is similar to the following:

      250 2.0.0 Resetting

      1. Type MAIL FROM:LocalUser, where LocalUser is a local e-mail name for a user account in the domain, and then press ENTER.The telnet session responds with text that is similar to the following:

      250 2.1.0 LocalUser@DomainName.tld….Sender OK

      1. Type RCPT TO:RecipientName@DomainName.tldThe telnet session responds with text that is similar to the following:

      550 5.7.1 Unable to relay for RecipientName@DomainName.tld

      Relay test 3

      This test is for a NULL or blank FROM envelope address. NDRs and other notifications have a NULL FROM envelope address. However, notifications must not be relayed unless the domain in the TO address is a local domain. To do this test, follow these steps:

      1. At the Telnet session prompt, type RSET.The telnet session responds with text that is similar to the following:

      250 2.0.0 Resetting

      1. Type MAIL FROM:<>, and then press ENTER.The telnet session responds with text that is similar to the following:

      250 2.1.0 <>….Sender OK

      1. Type RCPT TO:RecipientName@DomainName.tldThe telnet session responds with text that is similar to the following:

      550 5.7.1 Unable to relay for RecipientName@DomainName.tld

      Relay test 4

      This test is the same as relay test 2, but the local domain is explicitly added to the e-mail address. An SMTP server that is closed for relay must not relay this e-mail message. To do this test, follow these steps:

      1. At the Telnet session prompt, type RSET.The telnet session responds with text that is similar to the following:

      250 2.0.0 Resetting

      1. Type MAIL FROM:UserName@DomainName.tld, where DomainName is the name of the local domain, and then press ENTER.The telnet session responds with text that is similar to the following:

      250 2.1.0 UserName@DomainName.tld….Sender OK

      1. Type RCPT TO:UserName@DomainName.tld, and then press ENTER.The telnet session responds with text that is similar to the following:

      550 5.7.1 Unable to relay for UserName@DomainName.tld

      Relay test 5

      This test is also the same as relay test 2, but the IP address of the server is used instead of the domain name. Although this address format is generally accepted, the server must not accept relay to a remote domain. In various other tests that use “localhost” or the Domain Name System (DNS) name of the server in the FROM address, the server must not relay e-mail messages that use this approach. To do this test, follow these steps:

      1. At the Telnet session prompt, type RSET.The telnet session responds with text that is similar to the following:

      250 2.0.0 Resetting

      1. Type MAIL FROM:UserName@10.10.10.10, and then press ENTER.The telnet session responds with text that is similar to the following:

      250 2.1.0 UserName@10.10.10.10….Sender OK

      1. Type RCPT TO:UserName@DomainName.tld, and then press ENTER.The telnet session responds with text that is similar to the following:

      550 5.7.1 Unable to relay for UserName@DomainName.tld

      Relay test 6

      This test is specifically for older UNIX-based servers that route e-mail messages by appending the local domain and changing the at sign (@) to a percent symbol (%). The server then relays the mail. Because a percent symbol (%) is a valid character in the local part of the e-mail address, the SMTP server may accept the message and then send an NDR if the directory lookup fails. Microsoft SMTP products are not vulnerable to this kind of relay because the message is not forwarded and an NDR is generated. To do this test, follow these steps:

      1. At the Telnet session prompt, type RSET.The telnet session responds with text that is similar to the following:

      250 2.0.0 Resetting

      1. Type MAIL FROM:UserName, and then press ENTER.The telnet session responds with text that is similar to the following:

      UserName@DomainName.tld….Sender OK

      1. Type RCPT TO:UserName%DomainName.tld, and then press ENTER.The telnet session responds with text that is similar to the following:

      250 2.1.5 UserName%DomainName.tld@DomainName.tldUserName@DomainName.tld

      Note The local domain is appended to the recipient domain in the e-mail address.

      Relay test 7

      This test is a variation of relay test 6. Because the quotation mark character (“) is a valid character in the local part of the e-mail address, the SMTP server accepts the message and then sends an NDR if the directory lookup fails. Microsoft SMTP products are not vulnerable to this kind of relay because the message is not forwarded and an NDR is generated. To do this test, follow these steps:

      1. At the Telnet session prompt, type RSET.The telnet session responds with text that is similar to the following:

      250 2.0.0 Resetting

      1. Type MAIL FROM:UserName, and then press ENTER.The telnet session responds with text that is similar to the following:

      UserName@DomainName.tld….Sender OK

      1. Type RCPT TO:”UserName@DomainName.tld, and then press ENTER.The telnet session responds with text that is similar to the following:

      UserName@DomainName.tld“@DomainName.tld

      Note The local domain is appended to the recipient domain in the e-mail address.

      How to tell whether your SMTP server is closed to relay tests 6 and 7

      When you run relay tests 6 and 7 against an Exchange 2000 computer, the tests generate a message to a recipient that does not resolve, and NDRs are received by the mailbox that is specified in Exchange System Manager. You can configure the mailbox for unresolved recipients in the properties of the default SMTP virtual server in the Forward all mail with unresolved recipients to host box on the Messages tab in Exchange System Manager.

      The NDRs are evidence that the e-mail messages are not relayed.

      Simple fix for Exchange server:

      Go into the properties of your SMTP virtual server and check the access/relay tab. make sure that the Only in list below radio button is checked, and that the bottom check box is unchecked. If either of these are checked, Spammers could be using your Exchange server to relay unsolicited email through your network.

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      DNS & IP tools:

      http://www.kloth.net/services/nslookup.php

      http://www.iptools.biz/

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      Open Relay Database check:

      http://relays.osirusoft.com/cgi-bin/rblcheck.cgi

      https://www.au.sorbs.net/lookup.shtml

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